Returns & Exchanges
At Helsi, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for unworn items with original tags. Our streamlined process ensures that returning or exchanging your pieces is as effortless as your personal style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email or directly through the portal.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing